Delivery Options

At Treasured Artifacts, we place great importance on the fast and reliable delivery of customer orders. However, please note that delivery times are estimates only, and Treasured Artifacts shall not be liable for any delays.

If the customer fails or refuses to take delivery of the goods, then in addition to all other rights and remedies of Treasured Artifacts, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by Treasured Artifacts as a result. At its discretion, Treasured Artifacts may charge a restocking fee of up to 25% of the purchase price.

Goods shall be at the customer’s risk at the point of delivery. The customer, upon taking delivery of the goods, must immediately examine the goods and give written notice to Treasured Artifacts of any defect within three (3) days of such date. Failing this, the goods shall be deemed to have been delivered in good order and condition and accepted by the customer.

Payment

The price shall be paid by the customer in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of Treasured Artifacts in delivering any part of the goods) on or before the payment date.

Unless otherwise stated, all charges/prices for products shall be quoted in Kenya Shillings.

You will be responsible for payment of all taxes associated with your purchase of a product, delivery thereof, and utilization of the product/services. The amount payable for a product shall include the cost of delivery to you.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the service.

Changes to This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the site. Your continued use of the site after any such changes constitutes your acceptance of the new Terms and Conditions.

Return Policy

Treasured Artifacts will gladly refund or credit goods returned within a reasonable time (generally 3 days), provided the goods are in original condition, original packaging, current version, and not a special order, hardware, peripheral, or clearance item.

Otherwise, we will make our best effort to arrange an exchange with the manufacturer or accept the goods back for resale.

The return period in the case of a defective product due to manufacturing defaults is strictly 24 hours from the date of sale.
Clients outside Nairobi should communicate with Treasured Artifacts to facilitate the return.

No returns will be accepted on products sold/delivered as sealed. Manufacturer warranty applies.

A credit note for the full purchase price may be issued if returns take place within 48 hours, provided goods are in their original packaging, including all manuals and software, and are in a resalable condition.

Credit notes may be issued for goods returned after 48 hours from the date of purchase but within five (5) days.

All goods returned must be correctly packaged—in the packaging in which they were received, with all outer boxes and inner packaging intact. Items that are not correctly packaged will attract a minimum 15% handling charge.

Original invoices must be presented with all returns.
No credit will be issued at all if the return is more than 3 days after the purchase.

Warranty Information

Products sold by Treasured Artifacts are covered by the manufacturer’s warranty that accompanies the product unless otherwise stated.

Treasured Artifacts makes no additional or independent warranty.
We do not warrant the performance, compatibility, integrity, merchantability, or fitness for a particular purpose of any product, but merely pass through to the customer whatever end-user warranty the manufacturers or software publishers provide with their respective products.

We do not warrant the suitability of goods. Please confirm the suitability of products with your system and/or the manufacturer before purchasing.

Products generally have a 12-month warranty from the date of purchase unless otherwise specified.

The warranty will be void if the serial number or its label is missing or if items are written on or tampered with.

Please Note: Due to restrictions placed upon us by manufacturers, hardware that is defective on arrival can generally be exchanged if we are notified within 7 days of the invoice. Otherwise, the manufacturer’s warranty process must be followed.

Manufacturer Warranty

For products with a manufacturer warranty, Treasured Artifacts will not be liable in the event the manufacturer does not cover the item.

For items with manufacturer warranties, clients will be required to take them to the warranty center in Nairobi CBD in person for faster service. Please ensure you carry a copy of your receipt/order.

All UPS units have a manufacturer warranty. Evercomps will only guarantee the unit for the first 7 days.

Dealership Warranty

Units with a dealership warranty do not have a valid East African manufacturer warranty, as they are meant for sale in other regions.

Customer Acknowledgement

The customer acknowledges agreement with these Terms and Conditions of Sale by placing an order to purchase a product from Treasured Artifacts.

All goods are supplied under these terms and conditions only, and no person employed by or acting as an agent for Treasured Artifacts has any authority to supply goods under any other terms or to vary these terms in any way.

Previous dealings shall not vary or negate these terms and conditions.

VAT (Value Added Tax)

Our VAT, according to Kenyan Tax Regulations, is charged at a rate of 16%.

All prices indicated on this website are VAT-exclusive.